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Product quality review under EU GMP

The annual review that proves your process is under control

Everything you need to write a PQR that verifies consistency, trends the data and drives action under EU GMP 1.10 and 1.11, and that the QP can rely on under Annex 16. Free guides, findings and a self-check, plus the practitioner course that teaches the whole method.

6 modules · 2.5 hours, self-paced · verifiable certificate with a unique id

Mapped to the regulations you are inspected against

  • EU GMP Ch. 11.10, 1.11 product quality review
  • EU GMP Ch. 7Outsourced activities
  • EU GMP Annex 15Ongoing process verification
  • EU GMP Annex 16QP certification and the PQR
  • ICH Q72.5 API product quality review
  • ICH Q9 (R1)Quality risk management
  • ICH Q103.2.4 and 4.1 management review
  • PIC/S PE 009Chapter 1, the same paragraph

Referenced for educational context. No regulator endorses or accredits training providers.

Why PQRs generate findings

Six ways a product quality review fails in the room

Product quality review deficiencies appear in every published EU inspection dataset and recur in EudraGMDP non-compliance statements year after year. It is rarely because sites do not produce the document. It is because of these.

01

The review is late and nobody documented why

The period ended in December, the report is signed in September, and the procedure said six months. An overdue PQR is the easiest finding an inspector can write, and it says the site does not use the review.

02

Tables without trends

Forty batches of assay results in a table, every one within specification, and no chart, no run rule, no statement. EU GMP 1.10 asks the review to highlight trends. A table does not.

03

A conclusion with no actions

'The process is considered to be in a state of control and the specifications remain appropriate.' Signed. Meanwhile the report itself lists nine deviations with the same cause and a stability result approaching its limit.

04

The contract manufacturer wrote it and nobody read it

The MAH holds a PDF from the CMO, unsigned by anyone at the MAH, with no evaluation of whether the MAH agrees with it. Chapter 7 and 1.11 put the responsibility for that evaluation on the contract giver.

05

Previous actions never checked

Item (ix) asks whether last year's corrective actions worked. The section says 'not applicable' or repeats last year's action list without a status. The inspector compares the two reports side by side.

06

It is a compliance document, not a review

The PQR is produced to have a PQR. It is never presented to management, never feeds ongoing process verification and never changes a specification, a limit or a supplier. Inspectors can tell.

Why training is the best line in the quality budget

Trained people make fewer defects, close faster and stay.

Regulators treat training as part of the quality system, not a favour to staff: EU GMP Chapter 2 requires it, requires its effectiveness to be assessed, and requires the records to prove it. The evidence says the same thing in numbers. Below: what the published studies found, what it looks like on your PQR KPIs, and the clause behind it.

  • 41%

    fewer quality defects

    in the most engaged teams compared with the least engaged, across 112,000 business units. Engagement and development opportunities are measured together. [1]

  • 26%

    greater ability to deliver quality products

    in organisations with a strong learning culture compared with those without. [2]

  • 37%

    higher employee productivity

    in the same strong-learning-culture organisations; output per person, not hours. [2]

  • 94%

    would stay longer

    of employees, at a company that invests in their learning. Retention is the quality metric nobody puts on the dashboard. [3]

The PQR KPIs a trained team moves

These are the numbers a QA head reports at management review and an inspector asks for when the PQR schedule comes up. No invented percentages here: measure yours over one review cycle before and one after, and you will have your own.

EU GMP Chapter 2 (2.10 to 2.13): all personnel whose activities could affect product quality receive training, its practical effectiveness is periodically assessed, and the programme is approved by the head of Production or Quality Control as appropriate. Training records are kept. ICH Q10 section 2.4 lists training among the resources senior management must provide for the quality system. [4]
  1. 01

    PQRs completed on schedule

    Measured as: % of reviews approved by the due date in the annual schedule

    Higher is better

    Authors who know what each section needs collect the data through the year instead of in the last month. The review is written on time and the schedule stops slipping product by product.

  2. 02

    PQRs with a trend evaluation

    Measured as: % of reviews that evaluate trends, not just tabulate results

    Higher is better

    Chapter 1.10 asks for a review that verifies consistency and highlights trends. Trained authors plot, compare with the previous period and say what the data means, which is what an inspector reads first.

  3. 03

    Conclusions that resulted in an action

    Measured as: % of reviews with at least one CAPA or change control raised

    Higher is better

    A review that finds nothing is rarely believed. Authors who interrogate the data find the drift, the recurring deviation or the supplier issue, and the conclusion becomes a record with an owner.

  4. 04

    PQR actions closed by the next review

    Measured as: % of previous-period actions verified closed

    Higher is better

    Chapter 1.11 requires the previous actions to be assessed. Actions written with an owner, a date and a measurable outcome get closed; vague ones roll over year after year and turn into a finding.

  5. 05

    CMO PQRs evaluated by the MAH on time

    Measured as: % of contract-manufactured products with a documented MAH evaluation

    Higher is better

    Chapter 1.10 places the evaluation with the MAH regardless of who writes the review. Trained MAH staff know what to check, what to challenge and how to record it under the technical agreement.

  6. 06

    QP referrals arising from the PQR

    Measured as: count per year of issues escalated to the QP from the review

    Higher is better

    A review that reaches the QP with a clear conclusion supports certification under Annex 16. More referrals early means fewer surprises at batch release and fewer retrospective investigations.

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Sources
  1. [1]Gallup (2020). The Relationship Between Engagement at Work and Organizational Outcomes: Q12 Meta-Analysis, 10th edition. 112,312 business units in 96 countries. Top-quartile business units on engagement showed 41% fewer quality defects, 81% lower absenteeism and 18% to 43% lower turnover than bottom-quartile units. Cross-industry meta-analysis. Gallup's engagement measure includes development and learning opportunities.
  2. [2]Bersin and Associates (2010). High-Impact Learning Culture: The 40 Best Practices for Creating an Empowered Enterprise. Organisations with a strong learning culture were 26% more able to deliver quality products, showed 37% greater employee productivity and were 46% more likely to be first to market. Cross-industry survey of about 40,000 organisations.
  3. [3]LinkedIn Learning (2018). Workplace Learning Report: The Rise and Responsibility of Talent Development in the New Labor Market. 94% of employees would stay longer at a company that invested in their career development. Cross-industry employee survey.
  4. [4]EudraLex Volume 4, EU Guidelines for Good Manufacturing Practice, Part I, Chapter 2: Personnel (2013), paragraphs 2.10 to 2.13. ICH Q10 Pharmaceutical Quality System (2008), section 2.4 Resource management. The regulatory requirement for training and for assessing its effectiveness.
The method

The review cycle the course follows

  1. Module 1PlanPurpose, the three questions, what is read first
  2. Module 2MapTwelve content areas to data and owners
  3. Module 3CollectGrouping, period, cut-off, data pulls
  4. Module 4TrendControl charts, capability, the sentence
  5. Module 5Conclude and actThree answers, owners, management review
  6. Module 6Sign and shareCMO, MAH evaluation, QP certification
PQR · Practitioner · 2.5 hours, self-paced

The Product Quality Review course

Write a PQR that verifies process consistency, shows the trends, reaches a conclusion the QP can sign, and turns into actions that management review can follow up.

  • Map every one of the twelve content areas of EU GMP 1.10 to a data source, an owner and a section of the report
  • Group products, set the review period and the timeline so the report is complete before the due date
  • Trend results with control charts and capability indices, and say in words what the trend means
  • Write a conclusion that answers the three questions the paragraph asks and stands on its own
  • Convert the conclusion into CAPA, change control and specification decisions with owners and dates
  • Handle the contract manufacturer, the MAH's evaluation and the QP's use of the PQR under Annex 16 without duplicating the work

Hosted on The GMP Training Academy. Launching soon. People on the waitlist are notified first and get the launch price.

What you getLaunch price to be announced
  1. 1

    What the PQR is for and what inspectors read first

  2. 2

    The twelve content areas of EU GMP 1.10, section by section

  3. 3

    Data collection, grouping and timing

  4. 4

    Trending and statistical evaluation that means something

  5. 5

    Conclusions, actions and the link to CAPA and management review

  6. 6

    Contract manufacturing, the MAH and the QP

  • · 6 modules with worked sections from real review types
  • · End-of-course assessment and a certificate with a verifiable ID
  • · PQR report template, data request pack and trending workbook
  • · Twelve months of access
  • · Questions answered by the course author
How it compares

Against what your training budget usually buys

A fair comparison with the two alternatives most sites use. If the classroom course is genuinely better for you, book it. Most of the time it is not the classroom that is the problem, it is the follow-through.

This courseGeneric GMP e-learningOne-day classroom course
Price per personLaunch price to be announced€40 to €90€900 to €1,500 plus travel
Time away from work2.5 hours, in your own time1 to 2 hours1 day
Written byPractitioners who write and sign PQRsContent agencyVaries
Practice on real dataYes, three full review sectionsNoSometimes, on the day
Regulation cited by clauseEvery moduleRarelyUsually
Templates you can use tomorrowReport, trending worksheet, action logNoSometimes
Assessment and certificateYes, verifiable IDCompletion certificateAttendance certificate
Questions answered by the authorYesNoOn the day only
Access period12 months, with updatesVariesNone after the event
Free guides

The method, one question at a time

Each guide answers one question a PQR author, a QP or an MAH reviewer actually asks, cites the clause, and shows the weak version next to the defensible one.

All guides
Free self-check

Would your PQR survive an inspection?

10 scenario questions, each with the clause behind the answer. About eight minutes. No sign-up. You get a readiness band and the modules that would close your gaps.

Start the self-check
Sample question

The finished product assay section of a PQR presents a table of 41 results, every one within the 95.0 to 105.0 per cent specification, followed by 'all results conform; the process is in a state of control'. An inspector reads it. What is the most likely observation?

  • ANone; all results were within specification
  • BThe review has not highlighted trends: no chart, no control limits, no capability, no comparison with the previous period, and no statement of what the data shows
  • CThe specification should be tightened to match the results
  • DThe number of batches is too small to draw any conclusion

Answer and explanation in the self-check.

Findings library

One PQR finding a week, taken apart

What the inspector wrote, why, and what would have prevented it. The fastest way to learn what gets cited.

All findings
MajorModule 4 15 Sept 2026

Forty batches tabulated, nothing trended

Product quality review: no evaluation of trends in finished product or in-process results

The Product Quality Review for Product X (PQR-25-011) presented finished product and critical in-process results for 40 batches in tabular form with a conformance column. No control charts, control limits, capability assessment or comparison with the previous review period were included for any parameter. The review concluded that 'the process remains in a validated state of control'. On review of the tabulated data, dissolution at 30 minutes had declined from a mean of 91 per cent in the first quarter to 84 per cent in the fourth quarter against a limit of not less than 80 per cent. This trend was not identified in the review.

Read the breakdown
MajorModule 3 8 Sept 2026

The PQR that was nine months late and nobody had noticed

Product quality review: not conducted in a timely manner; no documented extension

Site procedure QA-SOP-042 requires the approved Product Quality Review to be issued within six months of the end of the review period. At the time of inspection, the reviews for four of the site's eleven products for the period ending 31 December of the previous year had not been approved, the latest being nine months beyond the procedural deadline. No deviation, extension or risk assessment had been raised for any of the four. The QP responsible for certification of these products was not aware that the reviews were outstanding.

Read the breakdown
MajorModule 5 1 Sept 2026

'No actions required', above a body full of them

Product quality review: results not evaluated; no assessment of need for CAPA or revalidation

The Product Quality Review for Product Y (PQR-25-004) recorded twelve deviations during the period, of which eight related to tablet weight variation at compression on line C, a stability study in which the principal degradant had reached 0.42 per cent at 18 months against a shelf-life limit of 0.5 per cent, and two complaints of chipped tablets. The conclusion stated that 'the process is considered to be in a state of control, the specifications remain appropriate and no corrective or preventive actions are required'. The conclusion was identical in wording to that of the previous year's review. No assessment of whether CAPA or revalidation was required had been documented.

Read the breakdown
How this course was built

From what regulators cite, not from a syllabus

The course was not written from a syllabus. It was written from what EU regulators publish about product quality reviews that fail, then worked back to the practice that would have prevented it.

  1. 1Start from the deficiency category, not the regulation
  2. 2Find the practice that would have prevented the finding
  3. 3Tie that practice to its clause so it can be defended in the room
  4. 4Teach it on a real review, then test it
  • EudraGMDP non-compliance statements

    Published statements of non-compliance with GMP where the PQR, the MAH's evaluation of it or the contract manufacturer arrangement is cited: late reviews, no trend evaluation, conclusions that do not follow from the data.

  • EMA and national competent authority inspection findings

    Deficiency analyses and inspection reports published by EU national authorities, in which Chapter 1 findings on the product quality review recur every year, alongside EMA GMP/GDP Inspectors Working Group Q&As on the review and the MAH's role.

  • EU GMP Chapter 1, Chapter 7, Annex 15 and Annex 16

    Paragraphs 1.10 and 1.11 for the review itself, Chapter 7 for the contract giver's duty to assess the acceptor's records, Annex 15 section 5 for ongoing process verification and Annex 16 for what the certifying QP relies on.

  • PIC/S and ICH guidance

    PE 009 Chapter 1, ICH Q7 2.5, ICH Q10 3.2.4, ICH Q9 (R1) and ICH Q8 (R2), all adopted in the EU, for the expectations behind the findings.

  • Reviews read in consultancy and audits

    Anonymised PQRs from EU and PIC/S sites, used to build the practice reviews and the weak-versus-defensible examples.

  • Sources are public regulatory publications and anonymised records. The GMP Training Academy is not affiliated with or endorsed by any regulator.
Vocabulary

Say what the inspector means

Tap a term. The full glossary has 35 terms, grouped by stage of the process.

Open the glossary
Trend

To an inspector: any pattern in plotted data over time that a defined rule identifies. A shift in the mean, a change in spread, a drift, a run on one side of the centre line, or a result outside the process's demonstrated range.

EU GMP Chapter 1, 1.10

A team in a training session
For QA, QP, MAH and contract manufacturing teams

Train everyone who writes, reads or signs a PQR before the next inspection

Seat licences for the department or the site, a manager view of progress, and completion records exported for your training matrix. Content can be mapped to your SOP numbers on request.

Questions

Straight answers before you join the waitlist

If your question is not here, the contact page reaches a person, not a ticket queue.

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Stay sharp

One PQR finding a week. Nothing else.

A short breakdown of a real inspection finding, what went wrong and what would have prevented it. Unsubscribe in one click.

Ready when you are

Two and a half hours now, or a finding later

6 modules, real data, a report template you will use for the next review, and a certificate your training matrix can reference. Launching soon. People on the waitlist are notified first and get the launch price.